General

What is ALAC-HD and how do I listen to it?
ALAC-HD is a high resolution audio format for audiophiles to enjoy more than three times the fidelity of a standard audio CD. Typically LivePhish ALAC-HD fi...
Wed, 2 Sep, 2015 at 2:08 PM
I was at a show or want to purchase a show that isn't in the catalog. Will you be offering it soon? If not, why?
If and/or when a show is released is at the discretion of the band. Therefore, we don't have a set schedule of new shows to be added at any certain t...
Thu, 2 Jul, 2015 at 12:20 PM
I filled out a trouble ticket or emailed the help desk and never heard back. Why not?
Our Help Desk receives many inquiries each day and responds to every single one. We pride ourselves on our customer service because we're fans too. ...
Wed, 18 Nov, 2015 at 3:04 PM
I ordered a CD or DVD. When will it arrive?
Orders will usually ship in 7-10 days of the order date, if it is a currently available show. Pre-ordered CDs will ship after the show has been released.   ...
Wed, 2 Sep, 2015 at 11:29 AM
What is the Declared Value of CDs and Box sets for international shipments?
Each CD is declared at $5 USD, and box sets are declared at $20 USD. Please check with your local customs office for more information on import fees and tax...
Thu, 3 Sep, 2015 at 11:33 AM