LivePhish Customer Service

Live Webcast Pay-Per-View Help 22

• How long afterwards can I watch the show?
• Is help available during the live webcasts?
• How do I watch the Pay-Per-View on my TV or home theater?
• How can I watch a Phish 4K webcast?
• How many devices can I watch on?

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Solutions to Common Problems 30

• Why am I seeing an error at checkout?
• What is my ticket code redeemable for?
• How do I redeem my Phish ticket barcode?
• What happened to LivePhish Radio?
• How do I redeem my Mondegreen code?

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LivePhish+ Subscriptions 12

• What is LivePhish+ ?
• How much does LivePhish cost?
• Are Live Phish webcasts included with the subscription?
• How do I cancel or stop my LivePhish+ subscription?
• Can I use LivePhish+ on my desktop, laptop or tablet?

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General 26

• What's the difference between formats?
• What are Live Phish Downloads?
• How quickly will new shows be available?
• How much does each show cost?
• What do I get?

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Purchases/Billing 9

• How do I change my saved credit card or address?
• How do I cancel my subscription I order in-app using my iTunes account.
• Where can I see the status of my CD orders?
• Where is the t shirt I ordered with my webcast?
• How do I redeem my Gift Certificate?

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Technical 4

• What are the recommended specs for enjoying Live Phish Downloads?
• How do I burn Live Phish Downloads to CD?
• Can I copy shows onto my portable device?
• Is there a cumulative list of all the shows that I've purchased?

Troubleshooting 7

• Dude, Where's My Download?
• The show I downloaded is incomplete. Can I download again?
• Why does the Download Manager pause or stop?
• Why is the show I purchased not in my stash?
• Why can't I login?

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Links and Software 8

• Still need Help?
• General Information and Software
• FLAC
• CD Burning
• MP3 Players

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