LivePhish Customer Service

Live Webcast Pay-Per-View Help 13

• Is help available during the live webcasts?
• How long afterwards can I watch the show?
• How do I watch the Pay-Per-View on my TV or home theater?
• Can I watch the Pay-Per-View on my SmartTV, PS4 or Xbox?
• Can I watch the Pay-Per-View on my iPhone or iPad?

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Solutions to Common Problems 25

• My ticket code is saying that it is invalid or doesn't exist.
• How do I redeem my Phish ticket barcode?
• My ticket says it has already been redeemed but I didn't redeem it.
• How do I order the Summer 2016 Full Tour download or CD package?
• What should I do if I couldn't download my show within 48 hours?

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LivePhish+ Subscriptions 8

• How do I cancel or stop my LivePhish+ subscription?
• Can I use LivePhish+ on my desktop, laptop or tablet?
• What is LivePhish+ ?
• How do I listen to the latest show?
• What can I play in the new LivePhish App?

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General 25

• What's the difference between formats?
• What are Live Phish Downloads?
• How quickly will new shows be available?
• How much does it cost?
• What do I get?

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Purchases/Billing 9

• How do I change my saved credit card or address?
• How do I cancel my subscription I order in-app using my iTunes account.
• Where can I see the status of my CD orders?
• Where is the t shirt I ordered with my webcast?
• How do I redeem my Gift Certificate?

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Technical 4

• What are the recommended specs for enjoying Live Phish Downloads?
• How do I burn Live Phish Downloads to CD?
• Can I copy shows onto my portable device?
• Is there a cumulative list of all the shows that I've purchased?

Troubleshooting 8

• Dude, Where's My Download?
• The show I downloaded is incomplete. Can I download again?
• How do I listen to Live Phish Radio?
• Why does the Download Manager pause or stop?
• Why is the show I purchased not in my stash?

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Links and Software 8

• Still need Help?
• General Information and Software
• FLAC
• CD Burning
• MP3 Players

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