LivePhish Customer Service
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Live Webcast Pay-Per-View Help
Is help available during the live webcasts?
ChromeCast - How do I cast to my TV?
How long afterwards can I watch the show?
How do I watch the Pay-Per-View on my TV or home theater?
What do I need to watch the Pay-Per-View?
Can I watch the Pay-Per-View on my iPhone or iPad?
Can I watch the Pay-Per-View on my SmartTV, PS4 or Xbox?
Problems with AppleTV LivePhish app.
Help my screen say "Error Loading Media" ?
What is a Live Phish Pay-Per-View?
See all 16 articles
Solutions to Common Problems
What is my 2017 ticket code redeemable for?
How do I redeem my Phish ticket barcode?
I used an app on my phone or e-ticket or QR code and I can't find my barcode number.
My ticket code is saying that it is invalid or doesn't exist.
My ticket says it has already been redeemed but I didn't redeem it.
I need help with the nugster Download Manager!
How do I order the Summer 2017 Full Tour download or CD package?
What should I do if I couldn't download my show within 48 hours?
The Download Manager won't work for me!
"Safari can't open the page" error message on Safari 6.2
See all 26 articles
How do I cancel or stop my LivePhish+ subscription?
Can I use LivePhish+ on my desktop, laptop or tablet?
What is LivePhish+ ?
How do I listen to the latest show?
What can I play in the new LivePhish App?
How much is the LivePhish app and LivePhish+?
Are Live Phish webcasts included with the subscription?
Where do I go for help with LivePhish+ or the new LivePhish App?
What's the difference between formats?
What are Live Phish Downloads?
How quickly will new shows be available?
How much does it cost?
What do I get?
Why are FLAC & ALAC more expensive than MP3?
Why should I pay for what I can get for free?
How does Live Phish Downloads affect your taping policy?
Why do you only give me 48 hours to download the show I purchased?
Can I download shows to multiple computers?
See all 25 articles
How do I change my saved credit card or address?
How do I cancel my subscription I order in-app using my iTunes account.
Where can I see the status of my CD orders?
Where is the t shirt I ordered with my webcast?
How do I redeem my Gift Certificate?
My credit card keeps getting denied or I cannot make a purchase. What can I do?
My credit card was billed multiple times for the same purchase. How did this happen and what can I do?
Can I make a purchase with a check/debit card/cash/money order/traveler's check/livestock/barter of labor?
Do you offer gift purchases or gift certificates?
What are the recommended specs for enjoying Live Phish Downloads?
How do I burn Live Phish Downloads to CD?
Can I copy shows onto my portable device?
Is there a cumulative list of all the shows that I've purchased?
Dude, Where's My Download?
The show I downloaded is incomplete. Can I download again?
How do I listen to Live Phish Radio?
Why does the Download Manager pause or stop?
Why is the show I purchased not in my stash?
Why can't I login?
My computer crashed or was stolen and all the downloads I purchased are now gone. Can I download them again?
Why can't I copy the songs onto my portable MP3 player?
Links and Software
Still need Help?
General Information and Software
Java (for Download Manager)
Flash (for song samples)