How do I download the files I purchased?
Modified on: Tue, 14 Jul, 2015 at 4:17 PM
Please follow these instructions:
Once you start a download, you will have
48 hours to complete that download. Please note: if you
experience problems downloading particular tracks from
a given show, you may return to download those tracks
again for up to 48 hours from the time you started to
download that show. If you continue to have problems downloading
some or all tracks from a particular show, please contact
customer service rather than attempting repeated downloads.
Every download attempt (whether successful or not) adds
significantly to the operational costs of Live Downloads,
especially in the case of HD files - the long term viability
of this service relies on users successfully downloading
purchased shows on their first attempt.
- Please make sure to log in to the
site with the email address you used to place your order. Click the LOGIN link at the the top right of any page on LivePhish.com.
- At any time, you may return to the
MY STASH page to view
the status of your purchases.
- Click the START DOWNLOAD link next
to the item you would like to download.
- Alternatively, you may click the checkboxes
next to several items, and then click the DOWNLOAD SELECTED
- Please review the instructions above
for our Download Manager.
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