Solutions to Common Problems

What is my ticket code redeemable for?
Starting in 2017 Phish ticket codes are redeemable to unlock a free stream of the show in the My Stash on your LivePhish mobile app - available for free fro...
Wed, 18 Jul, 2018 at 8:53 AM
How do I redeem my Phish ticket barcode?
To redeem ticket barcodes scan the ticket with the LivePhish app or on the homepage click REDEEM YOUR TICKET or click here then enter your ...
Tue, 8 Aug, 2017 at 8:09 AM
I used an app on my phone or e-ticket or QR code and I can't find my barcode number.
The best way to not lose your code is to take a screen grab of your ticket code on your phone. QR codes are like barcodes - a graphic representation o...
Wed, 13 Jun, 2018 at 6:19 AM
My ticket code is saying that it is invalid or doesn't exist.
The initial batch of barcodes we received was for all the initial Ticketmaster sales and Phish Lottery pre-sales. Each venue sends us an additional batch o...
Sun, 2 Feb, 2020 at 11:14 AM
My ticket says it has already been redeemed but I didn't redeem it.
Unfortunately that message can only mean that another user has already redeemed that unique code. Each ticket code can only be redeemed once. If you buy y...
Sat, 18 Jul, 2015 at 9:20 PM
I need help with the nugster Download Manager!
When you purchase a downloadable format you can download the files once from any computer. Please save to a secure folder and/or make a secure backup. Use o...
Fri, 21 Jul, 2017 at 7:20 AM
How do I order the Summer 2017 Full Tour download or CD package?
Click here to pre-order downloads or CDs of the entire 2017 Summer tour.
Fri, 7 Jul, 2017 at 10:35 AM
What should I do if I couldn't download my show within 48 hours?
If you have technical difficulties downloading all the files for a show you've purchased within 48 hours of the time you started please create a tick...
Tue, 21 Jul, 2015 at 12:17 PM
The Download Manager won't work for me!
Please see: I need help with the nugster Download Manager!
Fri, 21 Jul, 2017 at 7:23 AM
"Safari can't open the page" error message on Safari 6.2
This error applies to Mac OS X 10.8.5 and Safari 6.2.8 when you attempt to access secure pages. This version on Mac OS X and Safari does not support our upd...
Fri, 19 Feb, 2016 at 8:25 AM