If your order was shipped to a US address, please use the tracking number included in your shipping confirmation email (sent from orders@nugs.net) to lookup the delivery status on USPS.com. If the tracking shows it was DELIVERED or FORWARDED, please contact your local postal branch to locate your package. If the tracking shows it was RETURNED TO SENDER or if no status is shown, please contact us directly by opening a new customer service ticket above.
If your order was shipped internationally, please verify the shipping address is accurate and complete. If so, check with your local postal office as some orders are held for import taxes or customs fees. If your order has not arrived after 30 days, please contact us directly by opening a new customer service ticket above.