Solutions to Common Problems

Why am I having problems buying shows?
Please make sure you have cookies enabled. Verify that your billing address matches the address your credit card statement is mailed to. Also make sure th...
Tue, 14 Jul, 2015 at 4:57 PM
Why am I having problems registering as a new user?
To register with www.livephish.com, click the LOGIN link at the top right of any page. A login window will pop open. Click the REGISTER HERE link to creat...
Tue, 14 Jul, 2015 at 4:21 PM
Can I download to my iPhone?
Sorry, a java-enabled browser is required to complete the secure downloads. Please download to your computer and sync to your device. You can strea...
Sat, 18 Jul, 2015 at 9:25 PM
My CD, DVD, or Vinyl order never arrived. What can I do?
If your order was shipped to a US address, please use the tracking number included in your shipping confirmation email (sent from orders@nugs.net) to loo...
Thu, 3 Sep, 2015 at 3:31 PM
My CD is scratched, skips, or will not play in my CD player.
Please try playing the disc in a different CD player to see if you encounter the same error. If the same error occurs on multiple CD players, please contact...
Thu, 3 Sep, 2015 at 3:09 PM
The tracking for my order has not moved or updated in a while. Is it lost?
If you ordered a physical item and it's being shipped to a domestic address but the tracking seems frozen, it is not necessarily lost.  US Post...
Wed, 16 Sep, 2015 at 3:22 PM