Solutions to Common Problems
Click here to pre-order downloads or CDs of the entire 2017 Summer tour.
Fri, 7 Jul, 2017 at 10:35 AM
If you have technical difficulties downloading all the files for a show you've purchased within 48 hours of the time you started please create a tick...
Tue, 21 Jul, 2015 at 12:17 PM
Please see: I need help with the nugster Download Manager!
Fri, 21 Jul, 2017 at 7:23 AM
This error applies to Mac OS X 10.8.5 and Safari 6.2.8 when you attempt to access secure pages. This version on Mac OS X and Safari does not support our upd...
Fri, 19 Feb, 2016 at 8:25 AM
Please follow these instructions: Please make sure to log in to the site with the email address you used to place your order. Click the LOGIN link at...
Tue, 14 Jul, 2015 at 4:17 PM
The Download Manager checks the file size and integrity of each file you download. It will automatically retry a download that is corrupt or incomplete. I...
Tue, 21 Jul, 2015 at 12:18 PM
Trey Anastasio Band shows are not available immediately after the show like Phish shows. We upload them as soon as we receive them however TAB shows usually...
Sun, 25 Oct, 2015 at 10:56 AM
Sorry TAB tickets are not redeemable for free downloads like Phish concert tickets.
Mon, 26 Oct, 2015 at 9:21 AM
Click My Account at the bottom of the page.
Thu, 2 Jul, 2015 at 5:19 PM
WINDOWS USERS: Install Winamp and the FLAC plugin for Winamp, which comes with the FLAC Front-End installer. Drag your FLAC files onto Winamp and en...
Tue, 14 Jul, 2015 at 4:47 PM