Solutions to Common Problems

The Download Manager won't work for me!
Please see: I need help with the nugster Download Manager!
Fri, 21 Jul, 2017 at 7:23 AM
"Safari can't open the page" error message on Safari 6.2
This error applies to Mac OS X 10.8.5 and Safari 6.2.8 when you attempt to access secure pages. This version on Mac OS X and Safari does not support our upd...
Fri, 19 Feb, 2016 at 8:25 AM
How do I download the files I purchased?
Please follow these instructions: Please make sure to log in to the site with the email address you used to place your order. Click the LOGIN link at...
Tue, 14 Jul, 2015 at 4:17 PM
What do I do if the files I download are corrupt or incomplete?
The Download Manager checks the file size and integrity of each file you download. It will automatically retry a download that is corrupt or incomplete. I...
Tue, 21 Jul, 2015 at 12:18 PM
Where are the new Trey shows?
Trey Anastasio Band shows are not available immediately after the show like Phish shows. We upload them as soon as we receive them however TAB shows usually...
Sun, 25 Oct, 2015 at 10:56 AM
How do I redeem my Trey Anastasio Band ticket barcode?
Sorry TAB tickets are not redeemable for free downloads like Phish concert tickets.
Mon, 26 Oct, 2015 at 9:21 AM
How do I update my email/password or unsubscribe from emails?
Click My Account at the bottom of the page.
Thu, 2 Jul, 2015 at 5:19 PM
How do I listen to FLAC files?
WINDOWS USERS: Install Winamp and the FLAC plugin for Winamp, which comes with the FLAC Front-End installer. Drag your FLAC files onto Winamp and en...
Tue, 14 Jul, 2015 at 4:47 PM
How do I listen to ALAC files?
ALAC files (Apple Lossless Audio Codec) are native to iTunes but can also be played on other players like VLC Media Player
Tue, 14 Jul, 2015 at 4:51 PM
How do I burn FLAC files to CD?
WINDOWS USERS: Extract your FLAC files to WAV; simply drag all your FLAC files onto the FLAC front-end software and click the...
Tue, 14 Jul, 2015 at 4:40 PM