Solutions to Common Problems

How do I download the files I purchased?
Please follow these instructions: Please make sure to log in to the site with the email address you used to place your order. Click the LOGIN link at...
Tue, 14 Jul, 2015 at 4:17 PM
What do I do if the files I download are corrupt or incomplete?
The Download Manager checks the file size and integrity of each file you download. It will automatically retry a download that is corrupt or incomplete. I...
Tue, 21 Jul, 2015 at 12:18 PM
Where are the new Trey shows?
Trey Anastasio Band shows are not available immediately after the show like Phish shows. We upload them as soon as we receive them however TAB shows usually...
Sun, 25 Oct, 2015 at 10:56 AM
How do I redeem my Trey Anastasio Band ticket barcode?
Sorry TAB tickets are not redeemable for free downloads like Phish concert tickets.
Mon, 26 Oct, 2015 at 9:21 AM
How do I update my email/password or unsubscribe from emails?
Click My Account at the bottom of the page.
Thu, 2 Jul, 2015 at 5:19 PM
How do I listen to FLAC files?
WINDOWS USERS: Install Winamp and the FLAC plugin for Winamp, which comes with the FLAC Front-End installer. Drag your FLAC files onto Winamp and en...
Tue, 14 Jul, 2015 at 4:47 PM
How do I listen to ALAC files?
ALAC files (Apple Lossless Audio Codec) are native to iTunes but can also be played on other players like VLC Media Player www.videolan.org/vlc/.
Tue, 14 Jul, 2015 at 4:51 PM
How do I burn FLAC files to CD?
WINDOWS USERS: Extract your FLAC files to WAV; simply drag all your FLAC files onto the FLAC front-end software and click the...
Tue, 14 Jul, 2015 at 4:40 PM
How do I burn ALAC files to CD?
iTunes CD Burning will make the necessary conversions to make lossless quality CDs from your downloaded ALAC files.
Tue, 14 Jul, 2015 at 4:49 PM
Why is there a gap or click before each MP3 track??
Every MP3 file has at least 20 miliseconds of silence at the beginning of it. Unfortunately, this part of the MP3 format and cannot be removed. Most MP3 p...
Thu, 2 Jul, 2015 at 5:18 PM