Solutions to Common Problems

How do I update my email/password or unsubscribe from emails?
Click My Account at the bottom of the page.
Thu, 2 Jul, 2015 at 5:19 PM
How do I listen to FLAC files?
WINDOWS USERS: Install Winamp and the FLAC plugin for Winamp, which comes with the FLAC Front-End installer. Drag your FLAC files onto Winamp and en...
Tue, 14 Jul, 2015 at 4:47 PM
How do I listen to ALAC files?
ALAC files (Apple Lossless Audio Codec) are native to iTunes but can also be played on other players like VLC Media Player
Tue, 14 Jul, 2015 at 4:51 PM
How do I burn FLAC files to CD?
WINDOWS USERS: Extract your FLAC files to WAV; simply drag all your FLAC files onto the FLAC front-end software and click the...
Tue, 14 Jul, 2015 at 4:40 PM
How do I burn ALAC files to CD?
iTunes CD Burning will make the necessary conversions to make lossless quality CDs from your downloaded ALAC files.
Tue, 14 Jul, 2015 at 4:49 PM
Why is there a gap or click before each MP3 track??
Every MP3 file has at least 20 miliseconds of silence at the beginning of it. Unfortunately, this part of the MP3 format and cannot be removed. Most MP3 p...
Thu, 2 Jul, 2015 at 5:18 PM
Why am I having problems buying shows?
Please make sure you have cookies enabled. Verify that your billing address matches the address your credit card statement is mailed to. Also make sure th...
Tue, 14 Jul, 2015 at 4:57 PM
Why am I having problems registering as a new user?
To register with, click the LOGIN link at the top right of any page. A login window will pop open. Click the REGISTER HERE link to creat...
Tue, 14 Jul, 2015 at 4:21 PM
Can I download to my iPhone?
Sorry, a java-enabled browser is required to complete the secure downloads. Please download to your computer and sync to your device. You can strea...
Sat, 18 Jul, 2015 at 9:25 PM
My CD, DVD, or Vinyl order never arrived. What can I do?
If your order was shipped to a US address, please use the tracking number included in your shipping confirmation email (sent from to loo...
Thu, 3 Sep, 2015 at 3:31 PM