Solutions to Common Problems

Can I download to my iPhone?
Sorry, a java-enabled browser is required to complete the secure downloads. Please download to your computer and sync to your device. You can strea...
Sat, 18 Jul, 2015 at 9:25 PM
My CD, DVD, or Vinyl order never arrived. What can I do?
If your order was shipped to a US address, please use the tracking number included in your shipping confirmation email (sent from orders@nugs.net) to loo...
Thu, 3 Sep, 2015 at 3:31 PM
My CD is scratched, skips, or will not play in my CD player.
Please try playing the disc in a different CD player to see if you encounter the same error. If the same error occurs on multiple CD players, please contact...
Thu, 3 Sep, 2015 at 3:09 PM
The tracking for my order has not moved or updated in a while. Is it lost?
If you ordered a physical item and it's being shipped to a domestic address but the tracking seems frozen, it is not necessarily lost.  US Posta...
Wed, 16 Sep, 2015 at 3:22 PM
What happened to nugster?
We are no longer supporting the nugster download manager. You can now download your purchases as ZIP files directly from our website. You can find inst...
Wed, 9 Apr, 2025 at 11:25 AM