Solutions to Common Problems
If you are seeing a 'payment method is attached to another customer" error at checkout please click 'Add Credit Card', re-enter your credit...
Wed, 18 Dec, 2024 at 10:00 AM
Starting in 2017 Phish ticket codes are redeemable to unlock a free stream of the show in the My Stash on your LivePhish mobile app - available for free fro...
Wed, 18 Jul, 2018 at 8:53 AM
Add your e-ticket to your Google or Apple Wallet - so that you can access the code after the Event is over. You can find your ticket barcode number in ...
Wed, 24 Jul, 2024 at 12:03 PM
We are no longer offering the free LivePhish radio service. LivePhish+ subscribers can try the new "Shuffle All" option in the LivePhish app,...
Tue, 12 Nov, 2024 at 2:41 PM
Find your 6-digit or 8-digit code on the underside of the RFID badge on your wristband and redeem the code at THIS LINK. For more information see H...
Wed, 7 Aug, 2024 at 3:51 PM
If you have a barcode number with a letter on the end DO NOT enter the letter - enter NUMBERS ONLY. The
initial batch of barcodes we received...
Thu, 12 Aug, 2021 at 8:39 PM
To redeem your code go to: https://guests.playalunapresents.com/login/ Log in, and click 'Guest Info' in the sidebar menu to see the download c...
Tue, 20 Feb, 2024 at 9:27 AM
Unfortunately, Trey solo, TAB and/or other side projects ticket barcodes are not redeemable like Phish tickets. If your barcode is redeemable for an in-app...
Mon, 3 Oct, 2022 at 8:31 PM
Without Push Notifications enabled you might miss out on relevant news and App update notifications on your phone. You can find more information at the&...
Tue, 20 Jul, 2021 at 3:28 PM
Once your account has been deleted it can no longer be restored - and all of the items in your Stash will no longer be available to stream using the LivePhi...
Tue, 20 Jul, 2021 at 1:53 PM