Solutions to Common Problems

My ticket says it has already been redeemed but I didn't redeem it.
Unfortunately that message can only mean that another user has already redeemed that unique code. Each ticket code can only be redeemed once. If you buy y...
Sat, 18 Jul, 2015 at 9:20 PM
How do I redeem my AXS barcode?
AXS Ticket holders will receive an email from AXS containing codes for all of the tickets on your account. If you have transferred or sold your ticket, th...
Wed, 9 Apr, 2025 at 10:59 AM
What should I do if I couldn't download my show within 48 hours?
If you have technical difficulties downloading all the files for a show you've purchased within 48 hours of the time you started please create a ticke...
Tue, 21 Jul, 2015 at 12:17 PM
"Safari can't open the page" error message on Safari 6.2
This error applies to Mac OS X 10.8.5 and Safari 6.2.8 when you attempt to access secure pages. This version on Mac OS X and Safari does not support our upd...
Fri, 19 Feb, 2016 at 8:25 AM
How do I listen to ALAC files?
ALAC files (Apple Lossless Audio Codec) are native to iTunes but can also be played on other players like VLC Media Player www.videolan.org/vlc/.
Tue, 14 Jul, 2015 at 4:51 PM
How do I burn ALAC files to CD?
iTunes CD Burning will make the necessary conversions to make lossless quality CDs from your downloaded ALAC files.
Tue, 14 Jul, 2015 at 4:49 PM
Why am I having problems registering as a new user?
To register with www.livephish.com, click the LOGIN link at the top right of any page. A login window will pop open. Click the REGISTER HERE link to creat...
Tue, 14 Jul, 2015 at 4:21 PM
Why is there a gap or click before each MP3 track??
Every MP3 file has at least 20 miliseconds of silence at the beginning of it. Unfortunately, this part of the MP3 format and cannot be removed. Most MP3 p...
Thu, 2 Jul, 2015 at 5:18 PM
How do I burn FLAC files to CD?
WINDOWS USERS: Extract your FLAC files to WAV; simply drag all your FLAC files onto the FLAC front-end software and click the...
Tue, 14 Jul, 2015 at 4:40 PM
Why am I having problems buying shows?
Please make sure you have cookies enabled. Verify that your billing address matches the address your credit card statement is mailed to. Also make sure th...
Tue, 14 Jul, 2015 at 4:57 PM