Solutions to Common Problems
AXS Ticket holders will receive an email from AXS containing codes for all of the tickets on your account. If you have transferred or sold your ticket, t...
Tue, 11 Jul, 2023 at 3:26 PM
When you purchase a downloadable format you can download the files once from any computer. Please save to a secure folder and/or make a secure backup. Use o...
Thu, 8 Feb, 2024 at 9:06 AM
If you have technical difficulties downloading all the files for a show you've purchased within 48
hours of the time you started please
create a ticke...
Tue, 21 Jul, 2015 at 12:17 PM
Please see: I need help with the nugster Download Manager!
Fri, 21 Jul, 2017 at 7:23 AM
This error applies to Mac OS X 10.8.5 and Safari 6.2.8 when you attempt to access secure pages. This version on Mac OS X and Safari does not support our upd...
Fri, 19 Feb, 2016 at 8:25 AM
Please follow these instructions:
Please make sure to log in to the
site with the email address you used to place your order. Click the LOGIN link at...
Tue, 14 Jul, 2015 at 4:17 PM
The Download Manager checks the file size and integrity of each file you download. It
will automatically retry a download that is corrupt or
incomplete. I...
Tue, 21 Jul, 2015 at 12:18 PM
WINDOWS USERS:
Install Winamp and the FLAC plugin
for Winamp, which comes with the FLAC Front-End installer. Drag your FLAC files onto Winamp and en...
Tue, 14 Jul, 2015 at 4:47 PM
Click My Account at the bottom of the page.
Thu, 2 Jul, 2015 at 5:19 PM
ALAC files (Apple Lossless Audio Codec) are native to iTunes but can also be played on other players like VLC Media Player www.videolan.org/vlc/.
Tue, 14 Jul, 2015 at 4:51 PM