Solutions to Common Problems

I need help with the nugster Download Manager!
When you purchase a downloadable format you can download the files once from any computer. Please save to a secure folder and/or make a secure backup. Use o...
Fri, 21 Jul, 2017 at 7:20 AM
How do I order the Summer 2017 Full Tour download or CD package?
Click here to pre-order downloads or CDs of the entire 2017 Summer tour.
Fri, 7 Jul, 2017 at 10:35 AM
How do I redeem my Mexico barcode?
To redeem your code go to:  Log in, and click 'Guest Info' in the sidebar menu to see the download codes fo...
Fri, 24 Feb, 2023 at 11:26 AM
What should I do if I couldn't download my show within 48 hours?
If you have technical difficulties downloading all the files for a show you've purchased within 48 hours of the time you started please create a ticke...
Tue, 21 Jul, 2015 at 12:17 PM
The Download Manager won't work for me!
Please see: I need help with the nugster Download Manager!
Fri, 21 Jul, 2017 at 7:23 AM
"Safari can't open the page" error message on Safari 6.2
This error applies to Mac OS X 10.8.5 and Safari 6.2.8 when you attempt to access secure pages. This version on Mac OS X and Safari does not support our upd...
Fri, 19 Feb, 2016 at 8:25 AM
How do I download the files I purchased?
Please follow these instructions: Please make sure to log in to the site with the email address you used to place your order. Click the LOGIN link at...
Tue, 14 Jul, 2015 at 4:17 PM
What do I do if the files I download are corrupt or incomplete?
The Download Manager checks the file size and integrity of each file you download. It will automatically retry a download that is corrupt or incomplete. I...
Tue, 21 Jul, 2015 at 12:18 PM
Where are the new Trey shows?
Trey Anastasio Band shows are not available immediately after the show like Phish shows. We upload them as soon as we receive them however TAB shows usually...
Sun, 25 Oct, 2015 at 10:56 AM
How do I redeem my Trey Anastasio Band ticket barcode?
Sorry TAB tickets are not redeemable for free downloads like Phish concert tickets.
Mon, 26 Oct, 2015 at 9:21 AM